laky9's Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how laky9 collects, uses, and keeps your information secure.
This Privacy Policy ("Policy") applies to the use of the laky9 platform and its related services ("Services"). By visiting the laky9 website, creating an account, or using any of our services, you are considered to have given your consent to the terms described in this Policy.
We believe that user privacy is a fundamental right. That is why laky9 always manages information with transparency and under no circumstances shares your personal information with third parties without authorization.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when registering an account or using our services on laky9. This includes:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Payment information (bKash, Nagad, or Rocket account number)
- Identity verification documents (as required)
- Information provided when contacting our support team
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser information and operating system
- Activity logs on the platform (login times, game history)
- Information collected through cookies and similar technologies
- Transaction date, time, and amount
2. How We Use Your Information
2.1 Service Operation and Improvement
laky9 uses the information collected for the following purposes:
- To create, manage, and secure your account
- To process deposit and withdrawal transactions (via bKash, Nagad, and Rocket)
- To facilitate the delivery of bonuses, promotions, and rewards
- To provide customer service and support
- To improve platform performance and add new features
- To identify and resolve technical issues
2.2 Security and Compliance
Your information is also used for the following security purposes:
- To prevent fraud, money laundering, and unauthorized access
- Age verification (to confirm 21+)
- To verify user identity
- To implement responsible gaming policies
- To resolve disputes and meet legal requirements
2.3 Communications
With your consent, we may notify you about the following:
- Important account updates and security alerts
- New bonus and promotional offers
- New services and features on the platform
3. Data Storage and Security
3.1 Encryption and Technical Protection
laky9 uses industry-standard technology to protect your information. Our security measures include:
- All data transmission is secured using SSL (Secure Socket Layer) encryption technology
- Account passwords are stored in encrypted form — no laky9 employee can view them
- Sensitive payment information is not stored directly on our servers but is handled through authorized payment gateways
- Regular security audits are conducted
- Unauthorized access detection systems are active
3.2 Data Retention Period
Your information is retained for as long as necessary. Generally:
- Account information — while the account is active and for the legally required period after it is closed
- Transaction records — in accordance with long-term financial record-keeping requirements
- Support communication history — for a reasonable period to ensure service quality
- Cookies — for varying periods depending on type (see the cookie policy below)
Some information may be retained for a longer period to meet legal obligations or for dispute resolution.
4. Sharing Information with Third Parties
4.1 When Information Is Shared
laky9 never sells or rents your personal information. However, information may be shared in specific circumstances:
- Payment Processing: With authorized payment partners such as bKash, Nagad, and Rocket — only the information necessary to complete the transaction
- Technology Partners: With trusted service providers who assist in operating the platform, under strict confidentiality agreements
- Legal Obligations: In response to valid requests from competent authorities
- Fraud Prevention: With authorities assisting in the investigation of fraudulent activity
4.2 Game Providers
Our platform offers content from various game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. Limited technical information necessary for operating the games may be exchanged with these providers. However, your identity or financial information is not shared directly with them.
5. Cookies Policy
5.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. laky9 uses the following types of cookies:
- Essential Cookies: Essential for the basic functionality of the platform — maintaining login sessions, security verification, etc. These cannot be disabled.
- Functional Cookies: Help remember your preferences, such as language settings.
- Analytics Cookies: Collect anonymous statistics to understand how the platform is used and to make improvements.
5.2 Cookie Controls
You can control or delete cookies by changing your browser settings. However, disabling essential cookies may cause many laky9 services to not work properly. You will find options for managing cookies in the settings menu of all major browsers.
6. Your Rights
6.1 Your Control Over Your Information
As an account holder at laky9, you have the following rights:
- Right to Access: The right to know what information we hold about you
- Right to Correction: The right to request correction of inaccurate or incomplete information
- Right to Deletion: The right to request deletion of your information in certain circumstances (subject to legal obligations)
- Right to Restrict Processing: The right to request that the use of your information be limited for specific purposes
- Right to Portability: The right to receive a copy of your information in a structured format
- Right to Object: The right to object to marketing communications
6.2 How to Exercise Your Rights
To exercise any of the above rights, please email us at [email protected]. We will try to respond to your request within 30 business days. You may need to provide certain information for identity verification purposes.
7. Protection of Minors
7.1 Age Restrictions
laky9's services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.
If we become aware that an account has been created by someone under the age of 21, that account will be immediately closed and the associated information will be deleted.
If you believe a minor is using our platform, please contact us at [email protected].
8. Changes to This Policy
8.1 Updates and Notification
laky9 may update this Privacy Policy from time to time. For significant changes, we will:
- Post a notice on the main page of the website
- Notify registered users via email (where applicable)
- Update the "Last Updated" date at the top of the policy
Continuing to use the platform after an update will be considered as your acceptance of the revised policy. We therefore recommend reviewing this policy regularly.
8.2 Previous Versions
If you need a previous version of this policy, please contact us at [email protected]. We will do our best to assist you.
9. Secure Data Transfers
9.1 Servers and Data Storage
Your information is stored on secure servers to operate our services. Regardless of where information is stored or processed, laky9 ensures that the protection standards described in this policy are always maintained.
When data transfers are required for operations with our technology partners, they are always carried out through encrypted channels and on the basis of contractual confidentiality assurances.
Have Questions About Data Protection?
Contact us with any questions, requests, or concerns about this Privacy Policy. Our support team is available 24/7 to assist you in Bengali and English.
Email Support
You can also speak with us directly via live chat